VILLAGERS who receive support in their homes from a care service are in good hands, an inspection has concluded.

HolmCare is based at the Old Joiners Shop at Copshaw Place in Newcastleton.

A representative from the Care Inspectorate completed an unannounced visit to the service on July 9.

HolmCare provides care at home support to people who live primarily in Newcastleton.

At the time of the inspection there were 29 people using the service, 14 care staff, the registered manager and administrative support.

The key messages were that people experienced compassionate care and that there were warm and positive relationships between staff and the people they supported.

The management team had also worked hard to develop a full and comprehensive system of audits since the last inspection.

However, feedback from staff was “mixed” in relation to receiving regular one-to-one supervision or opportunities to meet as a team.

The benefits of self-evaluation were also discussed with management.

The service received three ratings of ‘good’ – for supporting people’s well-being, its leadership and its staff team.